1Information we collect
- Account data: phone number, name, email (optional), profile photo, and your Google account ID if you sign in with Google.
- Cleaner verification: for people who apply to work, ID document type and number, ID images and a selfie.
- Booking data: service, address, map coordinates, notes, timestamps and job status.
- Communications: in-app messages, support conversations and call metadata. Call audio is carried by a third-party calling provider.
- Payment data: wallet activity, payment method and transaction references. Card details are handled by our payment provider; we don't store full card numbers.
- Device and usage data: app version, device identifiers for notifications, diagnostics and security events.
2Location data
We use the location you set for a booking to check it's in a service area and to match nearby cleaners. While a cleaner is online or on the way to a job, we collect their location to show live progress to the client and to offer them nearby jobs.
3How we use information
- To run bookings, matching, live tracking, chat, calls, payments and support.
- To verify cleaners and keep clients and cleaners safe.
- To prevent fraud, abuse and unauthorised access.
- To send essential notifications such as job updates, messages and safety or support alerts.
- To meet legal obligations and enforce our Terms.
5Security & retention
We use reasonable technical and organisational measures to protect your data. We keep personal data while your account is active. When you delete your account we erase your personal details straight away and keep only the records described in section 7.
6Your choices
- Update your profile information in the app at any time.
- Manage notifications and location permissions in your device settings.
- Ask us for a copy of your data or to correct it through the contact page.
7Deleting your account
You can delete your account in the app under Account → Settings → Delete Account, or on the web on our account deletion page, where you confirm with a code sent to your phone. If you can't receive the code, you can send a request there and our team will verify it and respond within 30 days.
When your account is deleted we immediately erase your name, phone number, email, profile photo, verification documents, saved addresses, location history, device tokens and preferences, and sign you out everywhere.
We keep records of completed jobs, payments and payouts, with no link to your identity, because we need them for accounting, tax and fraud prevention. Messages and ratings you shared with other users stay in their history without your name.
8Contact
Questions about privacy? Reach us through the contact page.