Trust isn't a slogan. It's the process.
Safety is built into each step of a booking, from the day a cleaner applies until the job is marked done. This is how it works.
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Before the first job
Every cleaner is reviewed by a person
Applicants submit a government ID and a selfie. Our operations team checks each application by hand, and only approved cleaners can go online and receive jobs.
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When you book
You see the price and who is coming
Your total is fixed before you confirm. Once a cleaner accepts, you see who they are before they arrive.
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During the visit
Everything stays visible and in the app
Follow the trip live on a map, message or call from the job screen, and keep every conversation in one place in case you need it later.
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After the job
Pay safely, rate honestly
Payment happens in the app, so no cash changes hands. Ratings on both sides keep standards high for everyone.
Help is always one tap away.
Protection goes both ways. Cleaners get the same tools and support as the people who book them.
In-app safety reports
Flag a concern from the job itself. Safety reports go straight to our operations team for review.
Support chat
Message Jobz support from the app at any time, and follow the conversation until it's resolved.
Cashless by design
No cash is carried to or from a visit, which makes things safer for clients and cleaners alike.
Two-way ratings
Both sides rate each job, and consistent problems are reviewed by our team.
In an emergency
If anyone is in immediate danger, call the emergency services first on 112. Then let us know through the app so we can help and follow up.
Something doesn't feel right?
You can always reach a person. Report it in the app, or send us a message and our team will get back to you.